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call center jobs in hyderabad for freshers full time

call center jobs in hyderabad for freshers full time

call center jobs in hyderabad for freshers full time

No - 1 Process Executive - Voice

Process Executive - Medical Scribe:

A Virtual Medical Scribe, or Quality Documentation Specialist (QDS), works asynchronous with a physician and their care team to complete documentation of clinic visits. Specialists support healthcare providers and their patients by using an emerging technology platform to complete confidential medical documentation summaries of patient encounters. QDS Agents save time for providers by delivering accurate documentation within hours of patient visits. Documentation includes patient histories, exams, radiographic findings, assessments, and treatment plans. Specialists make healthcare functional and efficient by allowing providers to keep their focus on their patients.

Candidates who are passionate about medicine and desire to impact the future of healthcare are desired. Candidates should also be quick learners who can get up to speed with medical terminology to include anatomy and treatment modalities and strive for continual learning and improvement. Successful candidates will be eager to learn new technology and be open to making changes as new technologies evolve. Training will be provided through our Quality Documentation Specialist training program.

Responsibilities

  • Provide documentation coverage for a set of healthcare providers, which involves listening to audio recordings of patient clinic visits and leveraging technology to summarize medical facts in professional clinical reports (History of Present Illness, Physical Exam, Results, Assessment & Plan).
  • Achieve proficiency in navigating EHRs and enter clinical reports and data directly into customer EHRs, adhering to specific clinic guidelines and workflows.
  • Maintain a high-quality standard and adhere to account-specific documentation which delineates documentation requirements for our customers.
  • Collaborate with managers on feedback from providers and successfully resolve issues.

Required Qualifications/Experience

  • Fresher required.
  • Familiarity with medical terminology & medical summarization.
  • Excellent English professional writing skills; including advanced proficiency in grammar and spelling.
  • Excellent listening skills and ability to understand diverse accents and dialects of physicians, their staff, and patients.
  • Ability to work independently in a secure and private location with a reliable high-speed internet connection.
  • Ability to participate in live video chat and screen sharing sessions for training.
  • Experience with the Microsoft Office 365 or other cloud-based productivity tools.

Preferred Qualifications

  • BSc/MSc graduate (medical, Bpharm/Mpharm

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Sep 20 2022

About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.




No - 2 Customer Support Advisor

The Role: Customer Support Advisor

Want to be part of a market-leading Customer Support Team in Hyderabad, India?

If you answered yes, then we have the perfect opportunity for you. As a Customer Support Advisor, you’ll get the opportunity to work with a dynamic and forward-thinking team, supported by managers that will help your career growth.

The role will ensure you’re a pivotal part of our International Customer Service Team that helps manage player verification aspects of the Paddy Power Betfair (PPB) customer experience. You will need to show quick learning ability and a high level of adaptability to different products and be able to adjust to varying communication channels (such as Live chat, email, etc.).

You will initially support the Qatar World Cup 2022, where you may have to work night shifts and could then be moved to support our other brands under Flutter International, giving you an experience of working across different leading brands under one parent company.

A working pattern suited for you!

This role follows a hybrid approach to working, allowing you to combine working from home with working in our modern office. These discussions are between you and your manager to find the best pattern for you both! We will kit you out to work from home but know that working as a team is what makes us great and spending quality time together in an office environment is essential for keeping us mission-aligned.

What you'll be doing:

Reporting directly to the Team Leader, a Customer Support Advisor will:

  • Respond promptly and effectively to incoming or outgoing communication to player contacts and exhibiting high levels of attention to detail (chats, emails etc.).
  • Ensure that customer accounts are validated correctly and as per regulations.
  • Ensure that more complex customer issues are followed up and resolved in a timely manner.
  • Proactively develop customer relationships by maintaining contact at an appropriate level.
  • Escalate recurring customer issues to Team Leader/ SMEs and relevant internal department where applicable.
  • Contribute to the ongoing development and improvement of the PPB customer experience.
  • The above list of job duties is not exclusive or exhaustive and the role holder will be required to undertake such tasks as may reasonably be expected within the scope and expectations of the role .

Who we are looking for:

Your experience:

  • Excellent communication skills English – both written and oral
  • Customer service experience, ideally in a multi-channel contact center environment dealing with high amounts of contacts.
  • Experience of using Microsoft Word, Excel and the Internet and good general keyboard skills
  • Show initiative, suggesting ways to improve the PPB customer experience.
  • Flexible approach to working in a dynamic and often hectic environment.
  • High level of customer service orientation, with a proven ability to see problems through to their resolution.

Desired skills:

  • Foreign Language knowledge would be a bonus.
  • A passion for gaming products and applicable expertise.
  • Shows initiative, suggesting ways to improve the PPB customer experience.
Required skills:
  • A proven team player with a ‘can do' attitude.
  • Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers.

What’s in it for you?

Our experience-based salaries are competitive.

Your package will include:

  • Discretionary annual performance bonus
  • 15 days paid annual leave and 12 days casual leave
  • Annual allowance for health and dental services
  • The option to join our company pension scheme
  • A personal interest allowance to let you learn something new or pursue a hobby
  • Looking to extend your family? You will receive a cash gift of 34,000 INR for your new addition whilst working for us
  • External learning support of up to £2,000 or equivalent in local currency, dedicated 4 learning “Power Hours” every month during office time, full access to the Udemy and Mindtools platforms, in-house leadership program and many other training opportunities for developing your skills and progressing your career

About the Group

PokerStars and Paddy Power Betfair are part of Flutter Entertainment Plc, a global sports betting, gaming, and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange. Flutter brings together exceptional brands, products and businesses and a diverse global presence in a safe, responsible, and ultimately sustainable way.

We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.

We will look to provide reasonable accommodation for applicants with disabilities to participate in the job application or interview process. If you need assistance, please contact: talent@flutterint.com

Want a seat at the table? Apply now!

We will aim to respond to you as soon as possible. If you’re the right fit for our Customer Support Advisor role, you will be invited to a phone/zoom interview.

Apply Now


No - 3 Process Associate

About Eurofins

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins is a global leader in food, environmental, pharmaceutical and cosmetic product testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a network of over 1,000 independent companies in 54 countries, operating 900 laboratories. Performing over 450 million tests every year, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

Eurofins is one of the fastest growing listed European companies with a listing on the French stock exchange since 1997. In FY 2021, Eurofins achieved a record revenue of over EUR 6.7 billion.

Eurofins IT Solutions India Pvt Ltd (EITSI) is a fully owned subsidiary of Eurofins and functions as a Global Software Delivery Center exclusively catering to Eurofins Global IT business needs. The code shipped out of EITSI impacts the global network of Eurofins labs and services.

The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. Young and dynamic, we have a rich culture and we offer fulfilling careers.


Job Description
  • Proven ability to work on purchasing or vendor management activities.
  • Support Purchasing team with their generic mailbox.
  • Ability to work on multiple transactional processes.
  • Create process documents and monitor SLA’s for supporting projects.
  • Maintain and improve key performance measures.
  • Proactively manage customer issues related to the support requirement.

QUALIFICATIONS AND EXPERIENCE REQUIRED:

  • Total experience of 2-3 years.
  • Bachelor’s degree in Commerce.
  • Should have experience in supporting Purchasing process.
  • Should have good logical reasoning and analytical skills.
  • Should have passion to continuously learn and grow.
  • Basic knowledge in MS Office, especially Excel and PowerPoint.
  • Good written and verbal communication.


Qualifications


Bachelor’s degree in Commerce.


Additional Information


Personal Qualities:

  • Excellent analytical and problem solving skills
  • Excellent verbal and written communication skills
  • Successful teamwork experience and demonstrated leadership abilities are required
  • Proven ability to transfer knowledge and stay aware of current trends and technical advancements
  • Ability to articulate and present different points-of-views on various technologies



No - 4 Process Executive - Voice

Process Executive - Medical Scribe:

A Virtual Medical Scribe, or Quality Documentation Specialist (QDS), works asynchronous with a physician and their care team to complete documentation of clinic visits. Specialists support healthcare providers and their patients by using an emerging technology platform to complete confidential medical documentation summaries of patient encounters. QDS Agents save time for providers by delivering accurate documentation within hours of patient visits. Documentation includes patient histories, exams, radiographic findings, assessments, and treatment plans. Specialists make healthcare functional and efficient by allowing providers to keep their focus on their patients.

Candidates who are passionate about medicine and desire to impact the future of healthcare are desired. Candidates should also be quick learners who can get up to speed with medical terminology to include anatomy and treatment modalities and strive for continual learning and improvement. Successful candidates will be eager to learn new technology and be open to making changes as new technologies evolve. Training will be provided through our Quality Documentation Specialist training program.

Responsibilities

  • Provide documentation coverage for a set of healthcare providers, which involves listening to audio recordings of patient clinic visits and leveraging technology to summarize medical facts in professional clinical reports (History of Present Illness, Physical Exam, Results, Assessment & Plan).
  • Achieve proficiency in navigating EHRs and enter clinical reports and data directly into customer EHRs, adhering to specific clinic guidelines and workflows.
  • Maintain a high-quality standard and adhere to account-specific documentation which delineates documentation requirements for our customers.
  • Collaborate with managers on feedback from providers and successfully resolve issues.

Required Qualifications/Experience

  • Fresher required.
  • Familiarity with medical terminology & medical summarization.
  • Excellent English professional writing skills; including advanced proficiency in grammar and spelling.
  • Excellent listening skills and ability to understand diverse accents and dialects of physicians, their staff, and patients.
  • Ability to work independently in a secure and private location with a reliable high-speed internet connection.
  • Ability to participate in live video chat and screen sharing sessions for training.
  • Experience with the Microsoft Office 365 or other cloud-based productivity tools.

Preferred Qualifications

  • BSc/MSc graduate (medical, Bpharm/Mpharm

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Sep 20 2022

About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.




No - 5 Process Associate - Customer Care

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
We are inviting applications for the role of Process Associate, Collections
Responsibilities
  • Collect the delinquent amount from the customer over the phone or take promises from them on making the payment
  • Make collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests also Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund and Follow up on customer/internal disputes, customer questions and working between departments to get a resolution
  • Inbound & outbound calling
  • Provide payment plans basis customer requirement
  • Maintain a deep understanding of client process and policies
Qualifications we seek in you
Minimum qualifications
  • Graduate (in any stream)
  • Excellent Communication Skills (verbal and written)
Preferred qualifications
  • Good customer handling skills
  • High Energy level
  • Effective probing skills and analyzing / understanding skills
  • You should be able to work on a flexible schedule (including weekend shift)
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.


JobProcess Associate

Primary LocationIndia-Hyderabad

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingSep 20, 2022, 5:21:13 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time

Apply Now

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